"Pilates is the complete coordination
of mind, body & spirit."
- J. Pilates
REFORMER - FREQUENTLY ASKED QUESTIONS
HOW DO I BOOK INTO A CLASS?
We use Acuity Scheduling for all account management, online bookings and purchases.
You can use Acuity through our website or their app.
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HOW DO I REGISTER MY ACCOUNT?
After you have booked your class, you're given the option to register for a client account. This allows you to:
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Sign in to cancel/reschedule appointments
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View upcoming and past appointments
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See any active packages, as well as what they can be used for.
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A client account can only be registered by the client by clicking Register after booking an appointment online.
If, however, you've scheduled an appointment in studio, you can click the "Change/Cancel Appointment" button within the confirmation email to register for an account. This button will direct you to your appointment confirmation page where a "Register for an Account" button will be.
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I'VE LOGGED IN BUT CANT SEE MY CLASSES?
Our Online Studio and scheduling system are two different things, and we know it's annoying, so we apologise!
To check you classes you will need to register your account with Acuity, our scheduling software.
Your login in our Online Studio only gives you access to live and pre-recorded classes.
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I'VE NEVER USED PILATES EQUIPMENT, WHERE DO I START?
All new clients wanting to use our equipment complete our Starter Package, which includes:
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1 x 60 minute Initial Assessment
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2 x 45 minute Private Sessions
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1 x Move Active Pilates Grip Socks
These sessions are designed to give you the confidence and knowledge you'll need to feel comfortable in our studio,
It also gives our instructors to assess you body and personal needs to ensure that you get the most out of every single class.
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HOW DO I GET READY FOR MY FIRST SESSION?
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Wear something comfortable, and always wear socks.
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Try not to eat a big meal 1.5hours before class
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We have a shower and change facilities
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Bring a towel, especially for sweat
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Bring a water bottle, however we have water available.
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DO I HAVE TO DO MATWORK BEFORE REFORMER?
​No.
Reformer certainly extends on the skills and moves you learn on the floor, but you don't need any Pilates experience to get moving on our apparatuses.
STUDIO - FREQUENTLY ASKED QUESTIONS
WHAT IF I NEED TO CANCEL OR DON'T SHOW UP?
Our cancellation policy is in place to ensure everyone has a chance to attend class. Cancellations are the responsibility of the person booking the class, and must be made at least 24 hours prior to the class to avoid forfeiting the pass.
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There's a "Change/Cancel Appointment" button within your confirmation email
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You can text the studio
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Rachel 0432 590 632​
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Cathy 0412 611 847
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We cannot accept cancellations via social media or email.
NOT FEELING 100%?
Refrain from classes if you’re not feeling 100% (we will be doing the same).
If you have a cold or flu please refrain from classes until you’re well.
If you have an injury please get the all clear from your doctor before attending class.
Let your teacher know if anything is going on with with your body that might be important, like if you’re pregnant or might need some extra guidance with things.
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Listen to your body and ask your teacher if you’d like a modification.
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WHAT IF I HAVE BACK PROBLEMS OR ANOTHER INJURY?
Developing strong core muscles can definitely help improve back problems. Many people find Pilates is an excellent choice for preventing or managing existing injuries.
Here's a light read on Pilates for Back Pain if you want some more info...
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IS THERE SUCH THING AS TOO MUCH PILATES?
We love moving, and we are huge advocates for any movement being better than no movement.
There is no perfect number, you need to make sure that your Pilates fits in with your life and budget.
1 class a week is awesome, but if you're keen you can build up to as many as you want!
We recommend taking a mix of classes to get the most out of your workouts.
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CAN ANYONE DO PILATES?
People of all ages, fitness levels and body conditions can find benefits with Pilates. It can be adapted, modified and customised for individual needs. Some advanced moves and sequences will challenge the most elite athlete while other exercised are suitable for the frailest physique.
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HOW DOES PILATES DIFFER FROM OTHER FORMS OF EXERCISES?
In several ways! Pilates focuses on working your body as a whole, instead of working just one muscle group at a time. Pilates is also an excellent form of rehabilitation, whilst many other exercises are not.
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MATWORK VS REFORMER?
They provide similar benefits, and it can be confusing to know which is right for your current goals and abilities. In Pilates, working against resistance is essential. In a mat class it is your body weight that creates resistance, where as. the apparatus uses pulleys & springs to create resistance. Both offer a huge range of benefits, and we would recommend both reformer and mat work for best results!
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CAN I DO PILATES IF I'M PREGNANT OR JUST HAD A BABY?
Yes! It is excellent to strengthen the transversus abdominis and pelvic floor muscles (which make up you T-zone) prior to giving birth. The type of exercises pregnant women can do will decrease as they enter each of the three trimesters.
Pilates is also great for postnatal women, however it is important that you talk to you doctor about when you are able to resume exercising after giving birth, as the length of time may vary due to the nature of the birth. Your instructor will need to ask you some questions about the birth and your recovery in order to tailor a Pilates program for you.
Please note: If you are pregnant or postnatal you have a duty to disclose this with your instructor.
ONLINE STUDIO - FREQUENTLY ASKED QUESTIONS
HOW DO I ACCESS AND WATCH CLASSES?
You create an account and can access classes on your mobile, tablet, laptop, desktop or smart TV.
Create an account and sign up for a subscription.
This isn't always as simple as we'd hoped, so here's an extra guide to help you through x
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I'VE NEVER DONE PILATES, WHERE DO I START?
Our classes are designed to suit everyone and with 100 classes available online there's definitely something to choose.
You can also narrow your search into categories and find "more suitable" classes for a newbie ;)
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HOW DO I KNOW IF I'M DOING IT RIGHT?
One of my favourite sayings is:
"If it's easy, it's probably not Pilates"
But trust yourself, move at a pace that works for you and listen to our instructors! We are always giving you options, telling you where you might be feeling it and giving you the permission to move at your own pace.
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WHAT ARE YOUR LIVE ONLINE CLASSES?
These classes happen in real time and are live-streamed from our place straight to yours.
These are streamed over Zoom.
Subscribed members will receive Meetings ID's & Passcodes.
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HOW DOES THE SUBSCRIPTION WORK?
Once you sign up for either the weekly or monthly subscription, you will automatically receive the first 2 days free. On the 3rd day, the credit or debit card you entered upon sign up will be charged the subscription amount.
Sign up for a weekly or monthly subscription.
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WHAT WILL I NEED TO PREPARE FOR AN ONLINE CLASS?
You'll need the internet, space to move in, a mat, water and a towel. We try include if you'll need anything else in the class descriptions, but there are always alternatives and we queue options without extras.
If you wanted to get your own extras for home, let us know! We can get booty bands, magic circles, foam rollers, mats & more!
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WHAT IF I NEED TO CANCEL MY SUBSCRIPTION?
You can cancel your membership at anytime, by emailing us.
Your subscription will cancel at the end of the cycle.