STUDIO ETIQUETTE

HYGEINE

• Socks must be worn. This is in the interest of “hygiene and cleanliness” & applies throughout the studio. Socks must be worn at all times on the Reformers and in any equipment based classes.
  Forgot your socks? Grip socks are available at the Wellbeing Pilates Studio.

• We love seeing you achieve a longer, stronger and leaner body, but not all of your body. Please wear exercise appropriate apparel including tights or bike shorts.

• In the interest of hygiene and respect for others we ask you to wipe down all equipment at the end of your session. Organic & environmentally friendly disinfectant is always available with cloths to clean the equipment after use.

ARRIVE ON TIME

• To keep everyone on schedule, all classes will start and end on time, so please be on time.

• If you arrive early to your class, be mindful of the group before and stay quiet. You are very welcome to use any available equipment to begin stretching if you wish.

• We also keep a 15minute buffer between classes where we can reset the studio, or take a small breather ourselves, so please don't expect instructor supervision until your class has begun. 

• If you arrive late to your class, please try to join in as soon as possible. Pilates is a flowing exercise, and the routines are designed to activate certain muscles so each client can get the most out of their sessions. As our schedule is quite busy, we cannot extend a class to accommodate for any late comers so try your best to arrive on time, to ensure you get your full allocated time.

CHILDREN IN THE STUDIO

• The Wellbeing Pilates Studio does not offer childcare services. We are family friendly and understand that sometimes you will need to bring your children along. However, it is your responsibility to supervise your children while in the studio, this also includes participants in the "Mums & Bubs" pilates classes.

• For the safety of your child, please do not let them touch or play on any of the equipment.

• We reserve the right to ask you to leave should your children be playing on the equipment as it can be disruptive to the class. 

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POLICIES

NO SHOWS & CANCELLATIONS

• As we have limited number of class spots and we have many clients that love being a part of the Wellbeing Pilates Studio, we take attendance seriously and it is very important that you take responsibility of your bookings. Cancellation of classes at the last minute or not showing up will mean that someone else will be missing out being a part of that class. We know that life is busy and plans change so we ask that you let us know if you can't make it as soon as possible.

• A minimum of 24 hours must be given for all cancellations. Failure to provide 24 hours notice will result in forfeit of your class payment. 

• Our cancellation policy may seem tough, but we think of it as a way to encourage you to stick to your plans and ensure you pursue the goals you  originally set out to achieve.

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OVERDUE ACCOUNTS 

• Should you have 5 or more outstanding classes on your account, you will removed from all upcoming bookings and unable to make any bookings until your account is no longer in arrears.

• Any accounts in arrears for longer than 30 days will be charged at the full rate for all outstanding classes.

• Any accounts in arrears for longer than 60 days will only be able to make bookings with a valid pass or paying upfront. 

CLASSES AND CLASS PACKS

• Are non-refundable, non-transferable and for individual use only.

• Class packs (group and private) are valid for 6months from the date of purchase - extensions available upon request, which must be done in writing to hello@wellbeingpilatesstudio.com a minimum of 7 days before the expiration date. 

• Classes and Private sessions are by appointment only, if there are no places available in your preferred class time you can request to be waitlisted. 

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WAIVER

• You understand that the classes are a form of physical activity and that there are inherent risks in undertaking any form of physical exercise.

• You have disclosed, or will disclose, to the instructor prior to the class commencing, any pre-existing conditions that may place you at a higher risk of injury or inhibit your ability to participate in a class, this includes, but is not limited to: injuries, pain, recent surgery, pregnancy, blood pressure issues, heart conditions, respiratory inssues. 

• You will notify the instructor if you experience any pain throughout the class and will immediately stop participating in the class if requested to do so

• Recommendations or instructions provided by the instructor may not be tailored for your particular skill or ability level, and it is your responsibility to assess whether you are able or want to participate in that part of the class

  • Communicate any concerns with your instructor and we will do our best to offer modifications better suited to your needs​

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Please make yourself aware of how we go about bringing our services to you. These policies help to ensure that you enjoy your experience at the Wellbeing Pilates Studio as much as we enjoy providing it to you. Together, we can ensure everyone is happy and healthy in our studio

 

Can't wait to move with you soon!